The provisions of the EU General Data Protection Regulation (hereinafter referred to as GDPR) shall apply throughout Europe. Below please find information about the processing of personal data carried out by our company in accordance with the aforementioned Regulation (cf. Articles 13 and 14 GDPR). If you have any questions or comments about this Privacy Policy, you may send them to the e-mail address listed in sections 1.2 or 1.3 hereinbelow.    

1. Overview
This section of the Privacy Policy includes information on the scope of application, the data controller and the data protection officer.

1.1 Scope of application
On this page, we inform you about the type, scope, and purpose of the personal data collected by D.LIVE GmbH & Co. KG, which is processed during your visit to this website, our Event Mobility Services at www.event-mobility.de/en, and other processing activities under our responsibility that are not related to this website.

1.2 Data controller
Data controller – i.e., the person determining the purposes and means of the processing of personal data – in connection with the processing operations is

D.LIVE GmbH & Co. KG
 Arena-Straße 1
 40474 Düsseldorf, Germany
 Phone: +49 211 1598 - 1200
 E-mail: info(at)d-live.de

1.3 Data protection officer
You may contact our data protection officer as follows:

Contact form:
https://www.dsextern.de/anfragen
DS EXTERN GmbH
Dipl.-Kfm. Marc Althaus
Frapanweg 22
D-22589 Hamburg, Germany

2. Data processing in detail
This section of the Privacy Policy includes detailed information about the processing of personal data. For clarity, this information is structured according to specific functionalities.

2.1 General information on data processing
The following shall apply to all processing operations described hereinbelow, unless otherwise stated:

2.1.1 No obligation to provide data
There is neither a contractual nor a statutory obligation to provide personal data. You are not obligated to provide data.

2.1.2 Consequences of non-provision of data
In the case of required data (data marked as mandatory when entering), the non-provision of data will lead to the fact that the service at issue cannot be provided. Failure to provide data may mean that our services cannot be provided in the same form and quality.

2.1.3 Transfer of data to state authorities
We only transfer personal data to state authorities (including law enforcement authorities) where necessary for compliance with a legal obligation to which we are subject (legal basis: Article 6(1)(c)) GDPR) or where necessary for the assertion, exercise or defence of legal claims (legal basis Article 6(1)(f) GDPR).

2.1.4 Storage period
We do not store your data for longer than needed for the respective processing purposes. If the data are no longer required, they are regularly deleted unless their temporary retention continues to be necessary. Such reasons may include:

• the fulfilment of storage obligations under commercial law and tax law
• the retention of evidence for legal disputes within the scope of the statutory limitation provisions

2.1.5 Categories of recipients
In addition to the categories of recipients explicitly listed hereinbelow, personal data are also transferred to the following categories of recipients: shipping service providers, telephone and fax providers.

2.1.6 Data categories

• Account data: login/user ID and password
• Personal master data: title, form of address/gender, first name, surname, date of birth
• Address data: street, street number, where applicable address additions, postcode, city, country
• Contact details: telephone number(s), fax number(s), e-mail address(es)
• Registration data: information about the service through which you registered; timing and technical information about registration, confirmation and deregistration; data provided by you when registering
• Order data: products ordered, prices, payment and delivery information
• Payment data: account data, credit card data, data on other payment services such as PayPal
• Access data: date and time of accessing our service; referring page; pages accessed during use; session ID; in addition, the following information of the accessing computer system; IP address, browser type and version, device type, operating system and similar technical information.
• Job application data: CV, references, proofs, work samples, certificates, images
• Data according to Article 9 GDPR: data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade-union membership, as well as genetic data, biometric data uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.
• Company names: where they have a personal reference

2.2 Accessing the website
This section describes how we process your personal data when you access the website.

2.2.1 Tracking to analyse and optimise our services and their use as well as to measure the success of advertising campaigns and to optimise the display of advertising
Where we process your personal data with the help of tracking technologies to analyse and optimise our services and for advertising purposes, you will find all the necessary information in our Consent Tool. You may revoke your consent at any time by accessing the Consent Tool again.

2.2.2 Google Maps (with 2-click solution)
We use Google Maps on our website. Google Maps is a service of Google LLC (“Google”), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

The Google Maps plug-in is integrated by embedding the service on our website via “iFrame”. When loading the iFrame, Google may collect and process information (including personal data). It cannot be ruled out that Google also transmits the information to a server in a third country. We do not collect any data when you use Google Maps via our website.

By integrating Google Maps, we pursue the purpose of being able to show you our address and to provide you with additional information for your trip. The legal basis for this data processing is your consent in accordance with Article 6(1)(a) GDPR, as the IP address is required to provide you with the content. Transfer of the data to the USA cannot be ruled out. This occurs on the legal basis of your consent pursuant to Article 49(1)(a) GDPR (third country transfer). Your consent is only effective for the duration of your session and will not be stored. You must therefore give your consent again upon your next access to the site.

For additional details see Google’s Privacy Policy, which is available at: www.google.com/policies/privacy/ Information on Google’s privacy settings is available at https://privacy.google.com/take-control.html?categories_activeEl=sign-in

2.2.3 Friendly Captcha
We use the “Friendly Captcha” service (www.friendlycaptcha.com) on our website. This service is offered by Friendly Captcha GmbH, Am Anger 3-5, 82237 Wörthsee, Germany. Friendly Captcha is used to make it more difficult for automated programmes and scripts (“bots”) to use our website. We have integrated a program code from Friendly Captcha into our website (e.g., for contact forms) for a website visitor’s device to establish a connection to the Friendly Captcha servers to receive an arithmetic problem from Friendly Captcha. The website visitor’s device solves the problem, which requires certain system resources, and sends the result to our web server. The server contacts the Friendly Captcha server via an interface to receive a response stating whether the puzzle was solved correctly by the device. Depending on the result, we may apply security rules to requests via our website and thus process or reject them, where applicable. The data are used exclusively to protect against spam and bots as described hereinabove. Friendly Captcha will not set or read any cookies on a website visitor’s device. IP addresses are only stored in hashed (one-way encrypted) form and will not allow us and Friendly Captcha to draw any conclusions about an individual. Where personal data are stored, such data will be deleted within 30 days. Processing is carried out in accordance with Article 6(1)(f) GDPR on the basis of our legitimate interest in protecting our website against abusive access by bots, i.e., spam protection and protection against attacks (e.g., mass requests). There will be no transfer of personal data to recipients outside the EU.

For additional details see Friendly Captcha’s Privacy Policy at https://friendlycaptcha.com/legal/privacy-end-users/.

2.3. Social media presence

2.3.1 Facebook
Under the URL https://www.facebook.com/D.LIVE.duesseldorf we operate a fan page on the social network “Facebook”, which is operated by Meta Platforms Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”). Facebook’s Privacy Policy is available at: https://www.facebook.com/about/privacy

Accessing and every interaction on our Facebook fan page will lead to the processing of personal data, irrespective of whether you have an account with Facebook or not. If you are logged in with your Facebook account while accessing our Facebook fan page, Facebook and/or its affiliated companies may combine the information about accessing the Facebook fan page with your account information and may use this to create profiles. If you do not wish to be profiled in this manner, please log out of your Facebook account prior to accessing our Facebook fan page.

Facebook provides us with statistical data on the use of our Facebook fan page via the “Facebook Insights” function. These data include information such as gender, age range, location, page views, interactions and information on paid activities, reach, accounts reached, impressions and impressions per day. Please note: We are unable to obtain information about individual visitors to our Facebook presence from such data. We use the data generated by “Facebook Insights” on the basis of Article 6(1)(f) GDPR, with our legitimate interests consisting of rendering our Facebook presence more attractive and providing it with content relevant to interests.

As we are jointly responsible with Facebook for the processing of your data on our Facebook presence, we have entered into an agreement with Facebook, whose content you may access at: https://www.facebook.com/legal/terms/page_controller_addendum. As a data subject, you are entitled to the rights set out in section III. of this Privacy Policy. At your discretion, you may assert these rights against us (cf. section I.3 above) or directly against Facebook at https://www.facebook.com/help/contact/540977946302970. If you assert your rights against us, we will forward your requests to Facebook in accordance with our agreement with Facebook.

2.3.2 Instagram
Under the URL https://www.instagram.com/dlive_dus/ we operate a presence on the platform “Instagram.com”, which is operated by Meta Platforms Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”). The Instagram Privacy Policy is available at: https://help.instagram.com/519522125107875/

Accessing and every interaction on our Instagram presence will lead to the processing of personal data, irrespective of whether you have an account with Instagram or Facebook or not. If you are logged in with your Facebook account while accessing our Instagram presence, Facebook as the operator of Instagram and/or its affiliated companies may combine the information about accessing our Instagram presence with your account information and may use this to create profiles. If you do not wish to be profiled in this manner, please log out prior to accessing our Instagram presence.
 
Facebook provides us with statistical data on the use of our Instagram presence via the “Instagram Insights” function. These data include information such as gender, age range, location, page views, interactions and information on paid activities, reach, accounts reached, impressions and impressions per day. Please note: We are unable to obtain information about individual visitors to our Instagram presence from such data. Our use of the data generated by “Instagram Insights” is based on Article 6(1)(f) GDPR, with our legitimate interests consisting of rendering our Instagram presence more attractive and providing it with content relevant to interests.

As we are jointly responsible with Facebook for the processing of your data on our Instagram presence, we have entered into an agreement with Facebook, whose content you may access at: https://www.facebook.com/legal/terms/page_controller_addendum.

As a data subject, you are entitled to the rights set out in section III. of this Privacy Policy. At your discretion, you may assert these rights against us (cf. section 1.3 above) or directly against Facebook at https://help.instagram.com/contact/186020218683230. If you assert your rights against us, we will forward your requests to Facebook in accordance with our agreement with Facebook.

2.3.3 XING
We operate a presence on the social network XING under the URL https://www.xing.com/pages/d-livegmbh-co-kg. XING is operated by New Work SE, Am Strandkai 1, 20547 Hamburg, Germany. Information on which personal data are processed by XING when you visit our presence and for which purposes may be found at https://privacy.xing.com/de/datenschutzerklaerung. Our company does not collect any personal data from you when you visit our profile on XING.

2.3.4 LinkedIn
At the URL https://www.linkedin.com/company/d-live, we operate a presence on the social network LinkedIn. LinkedIn is a service provided by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. Information about which personal data is processed by LinkedIn during your visit to our presence and for what purposes can be found at https://www.linkedin.com/legal/privacy-policy. D.LIVE does not collect any personal data from you when you visit our LinkedIn profile. 

Accessing and every interaction on our LinkedIn presence will lead to the processing of personal data, irrespective of whether you have an account with LinkedIn or not. If you are logged in with your LinkedIn account while accessing our LinkedIn presence, LinkedIn, as the operator, may combine the information about accessing our LinkedIn presence with your account information and may use this to create profiles. If you do not wish to be profiled in this manner, please log out prior to accessing our LinkedIn presence. 

LinkedIn provides us with statistical data on the use of our LinkedIn presence via the “Page Insights” function. These data include information such as gender, age range, location, page views, interactions and information on paid activities, reach, accounts reached, impressions and impressions per day. Please note: We are unable to obtain information about individual visitors to our LinkedIn presence from such data. We use the data generated by “Page Insights” on the basis of Article 6(1)(f) GDPR, with our legitimate interests consisting of rendering our LinkedIn presence more attractive and providing it with content relevant to interests. 

As we are jointly responsible with LinkedIn for the processing of your data on our LinkedIn presence, we have entered into an agreement with LinkedIn, whose content you may access at: 

https://legal.linkedin.com/pages-joint-controller-addendum

As a data subject, you are entitled to the rights set out in section III. of this Privacy Policy. At your discretion, you may assert these rights against us (cf. section I.3 above). If you assert your rights against us, we will forward your requests to LinkedIn in accordance with our agreement with LinkedIn.

2.3.5 YouTube presence
We operate a presence on the social network YouTube under the URL https://www.youtube.com/@dlive5770. YouTube is operated by Google Ireland Limited with its registered office at Gordon House, Barrow Street, Dublin 4, D04E5W5, Ireland. Information on which personal data are processed by YouTube when you visit our presence and for which purposes may be found at: https://policies.google.com/privacy?hl=de.

Google provides us with statistical data on the use of our YouTube presence via the “YouTube Analytics” function. These data include information such as reach (e.g., unique and cumulative impressions, page views, click-through rate and behaviour, origin of clicks on our YouTube content from sources inside and outside of YouTube (such as web search, YouTube playlist)), interaction with our content (e.g., access numbers to our content, viewing time of individual content and average viewing time, most viewed and most effective content, most important comments on our content, time of viewing) and basic statistical data about our viewership (e.g., accounts reached, gender, age range, location, use of and interaction with push messages (YouTube “bell icon”), other channels & videos viewed or subscribed to).    

Please note: We are unable to obtain information about individual visitors to our YouTube presence from such data. We use the data generated by “YouTube Analytics” on the basis of Article 6 (1)(f) GDPR, with our legitimate interests consisting of rendering our YouTube presence more attractive and providing it with content relevant to interests, as well as to promote our YouTube content to specific target groups. 

Details about the evaluation options used by us through YouTube Analytics are available at the service provider at https://support.google.com/youtube/answer/9002587?hl=en#zippy=%2Creach%20%2Coverview%2Cengagement%2Caudience%2Crevenue.

Accessing and interacting with our YouTube presence will lead to the processing of personal data, irrespective of whether you have a YouTube account or not. If you are logged in with your YouTube account while accessing our YouTube presence, Google, as the operator, may combine the information about accessing our YouTube presence with your account information and may use this to create profiles. If you do not wish to be profiled in this manner, please log out prior to accessing our YouTube presence.

2.4 Electronic newsletters
We offer you the opportunity to subscribe to electronic newsletters on various topics. What happens to your personal data in connection with a subscription to these newsletters is described hereinbelow:

2.5 Job applicant management
In an ongoing job application process, we will process your personal data as follows:

2.6 Sweepstakes, loyalty programmes
Where we run loyalty programmes or sweepstakes, we will process personal data from you as follows:

2.7 Contact form
We operate a contact form under the URL https://www.d-live.de/about/kontakt. We use this to process your personal data as follows:

2.8 Applicants and attendees for events
In this section we explain how we process personal data when you apply as a participant such as a restaurateur, exhibitor or artist, at events organised by D.LIVE:

2.9 Orders in the ticket shops of our venue websites
Under https://tickets.psd-bank-dome.de/webshop and https://tickets.merkur-spiel-arena.de/webshop you have the opportunity to purchase tickets for events in the venues managed by our company. In these cases, we process personal data as described below. Please note: It is not necessary to create a customer account. If you do not want to create a customer account, select the "Order as a guest" function.

2.10 Surveys (possibly with participation in competition)
When we conduct surveys (sometimes also linked to participation in competitions), we process your personal data as described below. Please also note the respective conditions of participation.

2.11 Event Mobility
As part of our new Event Mobility service, we provide information about events at our venues, such as guidance for planning your journey and other event-related service information and offers. We will continue to expand these services. In the following section, you will find information about the services currently available as part of this offering and the processing of your personal data in this context.

2.11.1 Accessing the Event Mobility Platform
This section describes how your personal data is processed in connection with visiting our Event Mobility platform at: [www.event-mobility.de/en].
The platform is primarily intended to provide you with travel recommendations for arriving at and departing from our events, as well as other information and services related to our events.

2.11.2 Receive travel recommendations
Through the Event Mobility platform, you can receive a recommendation from us for a convenient journey to the event. Based on your starting location and the booked event, we analyze the best mode of transportation (train, bus, car, etc.).

2.11.3 Storage of Your Data for Travel and Traffic Optimization
If you give us your consent, we will store the data you provided under Section 2.11.2 in connection with the travel recommendations to the extent described below, in order to analyze how visitors travel to our events and to optimize traffic and arrival processes for future events.

2.11.4 Subscribe to the WhatsApp Channel
You have the option to subscribe to our WhatsApp channel. In doing so, we will send you information about our events. As the channel administrator, we receive the following information from subscribers:

• The number of views of our channel status updates and any reactions to those updates, and
• Possibly the profile name and photo, depending on the user’s privacy settings.

Beyond this, D.LIVE does not receive any personal data as we do not store any contacts. The legal basis for this processing is Art. 6(1)(1)(b) GDPR.

If you subscribe to our WhatsApp channel, WhatsApp Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland, also processes your personal data as the data controller and may share your data with other companies within the Meta group. Please note that we are not responsible for data processing carried out by WhatsApp Ireland Limited or other Meta companies and have no influence over such processing. Further information on how WhatsApp Ireland Limited processes your personal data can be found in the Supplemental Privacy Policy for WhatsApp Channels and the WhatsApp Privacy Policy.

2.11.5 Newsletter and Tracking
You can subscribe to our newsletter via the Event Mobility platform or consent to receiving the newsletter as part of the travel recommendations in Section 2.11.2. In doing so, you will receive information, offers, and news about our events and our company.

2.11.6 Cookies, tracking technologies and user profiling
General Information on Cookies
We use cookies on our Event Mobility platform. Cookies are small text files that are assigned and stored on your hard drive by the browser you are using through a characteristic string. These cookies transmit specific information to the party that sets the cookie. Cookies cannot execute programs or transmit viruses to your computer, and therefore cannot cause any damage. Their purpose is to make the online offering overall more user-friendly and effective—thus more pleasant for you.

Cookies may contain data that make it possible to recognize the device you are using. However, some cookies only contain information about certain settings that are not personally identifiable. Cookies cannot directly identify a user. A cookie primarily serves to store information about a user during or after their visit to an online offering. Stored information may include, for example, language settings on a website, login status, shopping cart contents, or the position at which a video was paused.

A distinction is made between session cookies, which are deleted as soon as you close your browser, and persistent cookies, which are stored beyond an individual session. Furthermore, there is a difference between first-party cookies (set by us) and third-party cookies (primarily used by advertisers or third parties to process user information).

Cookies are further categorized based on their function:

• Strictly Necessary Cookies: These cookies are essential for the functioning of our websites and enable you to navigate and use their features. Without these cookies, certain services required for the full operation of our websites cannot be provided.
• Analytics/Performance Cookies: These cookies collect information about how users use our websites, such as which pages are visited most frequently and how users move from one link to another. The information collected by these cookies does not relate to any individual user but is aggregated with information from other users. These cookies provide us with analytical data on how our websites function and how we can improve them.
• Functionality Cookies: These cookies allow us to remember certain selections you have made and customize our website to provide enhanced features and content. For example, they may be used to remember your language or country selection.
• Marketing Cookies: These cookies store your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website, advertisements displayed, and marketing communications sent to you more relevant to your interests. We may also share this information with third parties who provide services to us for this purpose.
• Social Media Cookies: To facilitate the sharing of content on the internet, some of our websites may include small software applications from third-party providers, such as Instagram, for data exchange. These cookies are not set by us but by the respective third-party provider on your device. We do not have control over these cookies. For more information, please visit the respective provider’s website.

Any use of cookies that is not strictly technically necessary constitutes data processing, which is only permitted with your explicit and active consent in accordance with § 25 (1) of the German Telecommunications and Telemedia Data Protection Act (TDDDG) and Art. 6 (1) sentence 1 (a) of the GDPR. Providing consent is always voluntary. Refusal to consent or withdrawal of consent will not have any negative consequences for you. Furthermore, we only share your personal data processed via cookies with third parties if you have given explicit consent in accordance with Art. 6 (1) sentence 1 (a) of the GDPR.

Consent is not required if the use of cookies is essential for the provision of the website. In such cases, the legal basis is § 25 (2) no. 2 TDDDG. Such necessity arises, for example, in ensuring specific functionalities, such as:

• Enabling and maintaining a login,
• Ensuring system security.

How Long Are Cookies Stored on My Devices?
The storage duration depends significantly on whether the cookie is a "persistent" or "session" cookie. Session cookies are deleted after you leave the website. Persistent cookies remain on your device until they are deleted or expire.

General Information on Withdrawal and Objection
Depending on whether the processing is based on consent or legal authorization, you may withdraw consent or object to the processing of your data through cookie technologies at any time (referred to collectively as "opt-out"). You can express your objection through your browser settings, e.g., by disabling the use of cookies (note that doing so may limit the functionality of our online offering).

You can also object to the use of cookies for online marketing purposes via various services, particularly in the case of tracking, on the websites optout.aboutads.info and www.youronlinechoices.com. Additional objection instructions may also be found within the information provided about the respective service providers and cookies used.

The Following Cookies Are Used on Our Website:

A cookie typically contains the name of the domain from which the cookie data was sent, as well as information about the age of the cookie and an alphanumeric identification code. Cookies allow our systems to recognize the user's device and to immediately retrieve any preferences or pre-filled entries. As soon as a user accesses the platform, a cookie is transmitted to the user’s computer hard drive. Cookies help us improve our website and offer you a better, more personalized service. They enable us to recognize your computer when you return to our website.

The cookies we use store only the data described above regarding your use of the website. This is not done by assigning it to you personally, but by assigning an identification number to the cookie (“cookie ID”). The cookie ID is not linked to your name, IP address, or other similar data that would allow us to identify you.

Any processing of personal data that is not strictly necessary requires your consent. The legal basis is § 25 (1) of the TDDDG and Art. 6 (1) sentence 1 (a) of the GDPR. Consent is always voluntary. Refusing to give consent or withdrawing it at a later time will not have any negative consequences for you. You can revoke your previously given consent for the use of cookies at any time. To do so, please use one of the following options:

• Notify us that you wish to withdraw your consent.
• Prevent the storage of cookies via your browser settings under the “Cookie Settings” button. However, please note that if you do this, you may not be able to use all functions of this website in full.

2.12 Use of SafeNow

As an operator of a SafeNow zone, we process personal data in order to provide assistance from our security personnel when an alarm is triggered via the SafeNow app. To learn more about the processing of your personal data in the context of using the app and triggering an alarm, we refer you to the privacy policy of SafeNow GmbH.

3. Data subject rights

3.1 right to object
You shall have the right to object at any time with effect for the future to the processing of personal data relating to you which is carried out pursuant to Article 6(1)(e) or (f) GDPR on grounds relating to your particular situation. You may exercise the right to object free of charge.

3.2. Right of access
You shall have the right to obtain from us confirmation as to whether personal data concerning you are being processed, the categories of personal data concerned, where that is the case, and to obtain further information in accordance with Article 15 GDPR.

3.3 Right to rectification
You shall have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you (Article 16 GDPR). Taking into account the purposes of the processing, you shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

3.4 Right to erasure (“right to be forgotten”)
You shall have the right to obtain from us the erase of personal data concerning you without undue delay, provided that one of the reasons set out in Article 17(1) GDPR applies and the processing is not necessary for one of the purposes governed by Article 17(3) GDPR.

3.5 Right to restriction of processing
You shall have the right to obtain from us restriction of processing of your personal data wher one of the conditions governed by Article 18(1)(a) to (d) GDPR is met.

3.6 Right to data portability
You shall have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format. Furthermore, you shall have the right to transmit those data to another controller without hindrance from us or to have the personal data transmitted directly from one controller to another, where technically feasible. This shall always apply if the basis of the data processing is consent or a contract and the data are processed automatically. Accordingly, this shall not apply to data held only in paper form.

3.7 Right of revocation in case of consent
Where the processing is based on your consent, you shall have the right to revoke your consent at any time. This shall not affect the lawfulness of the processing carried out on the basis of the consent prior to the revocation.

3.8 Right to lodge a complaint
You shall have a right to lodge a complaint with a supervisory authority. The supervisory authority responsible for us is

State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia Kavalleriestr. 2-4
40213 Düsseldorf, Germany
https://www.ldi.nrw.de

Last updated: 1st August 2025